the downside

I’ve been trying {really hard!} to keep this blog positive, encouraging, uplifting. I’ve written a lot about all of the creative and talented women I’ve met online, the growing success I’ve had selling on Etsy since November, and how wonderful it’s been to find work that’s a creative outlet and truly fulfilling.

But to be honest, I’ve also had several bad experiences that have left me so disappointed, and today I just need to vent.

I’ve had spam posted on my blog with a link to a hard-core porn video (hence the word verification and comment approval). I’ve had people blatantly copy my designs (and my item descriptions along with them!) I’ve had some ridiculously bad experiences with USPS employees (too many to count!)

Then a couple of weeks ago someone posted Neutral feedback in my Etsy shop with a comment saying that she hadn’t received her order yet. I had shipped it the same day the order came in and sent an email with the tracking number, which she acknowledged. I never heard anything else until I read the Neutral feedback. I checked the tracking number and saw that it had been delivered two days after the order was placed. But instead of contacting the USPS or contacting me, she just left Neutral feedback with a negative comment saying that it had never arrived.

Now why would someone do this? Why wouldn’t she contact me asking where the order was? I would have gladly tried to track it down and/or sent a replacement at no charge. It made no sense to me and was very frustrating. My initial reaction was, I can’t wait to get my own storefront website up and running so that I’m not subjected to comments like this that I can’t remove from my shop.

And then today someone left Negative feedback, again without contacting me first to let me know they were disappointed with the product. Not to mention that her comment was that the product didn’t seem professional… “Etsy: your place to buy and sell all things HANDMADE“. Arghhhh!

Anytime someone tells me something was damaged in shipping or wasn’t quite what they expected I ship a replacement at no cost that same day. I would have gladly refunded the purchase or sent a new product if given the opportunity. I’m not in this to make a quick buck or to try to deceive anyone. I’m trying to provide beautiful unique products that will bring people joy, and sell them at an affordable price. And this is the thanks I get?

Again, my initial reaction was, that’s it, I’m shutting down my Etsy shop, and I’m done selling until my new storefront website is up. But maybe I just need to develop thicker skin and just keep moving ahead. I just can’t help but wonder WHY someone would leave negative feedback instead of contacting me to express their concern. I can see leaving negative feedback if a seller won’t work with you to resolve a problem, but I was never even given a chance.

Okay, I need to go work on something else and get my mind off this for a while… I hope to return with a more upbeat post next time!